Migration of the Service Desk system as part of replacing Zendesk with the Pyrus BPMS platform. Extension of Pyrus functionality through custom development. Integration with telephony, Sber Salute chatbot, and other services.
Migration and related tasks were completed in the shortest possible time. An additional IT system was developed to extend Pyrus functionality — generating comprehensive reports from the Pyrus Service Desk: data display in any dimension, including full information on requests for a selected period, statistics on approving employees, client satisfaction ratings, and request cause analysis.
Five bots were developed and deployed as part of the project: for database updates, notification sending, field validation, adding approvers, task completion, and more.
Integration with the Sber Salute chatbot was implemented.
